Terms of Service

These Terms govern your use of Oumré, operated by Wassl OÜ, a company registered in Estonia. Our full company details are in section 21. They apply whether you use Oumré as a client, as a practitioner, or simply to browse.

Some sections apply to everyone, some only to clients, and some only to practitioners. Each section says which.

1. Accepting these Terms

You accept these Terms when you create an account or make a booking. If you are accepting on behalf of a company or practice, you confirm you are able to bind it.

2. What Oumré does

Oumré is a curated marketplace. Practitioners list their own practices, set their own prices, and decide how they work. When you book a session, the agreement to provide that session is between you and the practitioner. Oumré provides the platform, handles the payment, and holds both sides to the standards in these Terms.

Practitioners are independent. They are not employees, agents or partners of Oumré, and nothing here creates an employment, agency or joint venture relationship.

3. Health and clinical scope — everyone

Work offered through Oumré is educational, therapeutic, coaching, somatic or creative. It is not medical treatment, and unless a practitioner separately holds a clinical licence and says so on their profile, it is not psychotherapy or psychological care and no practitioner is diagnosing or treating a medical or psychiatric condition. Many clients work with a practitioner here alongside a clinician elsewhere. If you are dealing with acute symptoms, please also seek licensed clinical support.

4. Accounts and age

Oumré is for adults. Everyone confirms they are 18 or over when they create an account. Age-restricted material sits behind an age check, which runs through our verification provider before that material can be reached. How thorough the check is depends on where you are: some jurisdictions require a government-issued document, and elsewhere a lighter check is used. Practitioners submit a government-issued identity document with their application, and a curator reviews it before a listing is approved.

Keep your login details to yourself and tell us promptly if you think someone else has reached your account.

5. Booking, payment and cancellation — clients

Prices are shown on each practitioner's profile and include any platform fee. Payment is taken at booking through our payment providers. Each practitioner sets their own cancellation window, which is shown to you before you confirm and forms part of your agreement with them.

If a practitioner cancels, or does not attend, you are refunded in full — write to us at support@oumre.com and we will arrange it. The same route applies if a session differs materially from the description it was booked against: tell us what happened and we will decide the outcome, including a refund where that is the right result. Deciding these questions ourselves is deliberate: it means neither you nor the practitioner has to argue the case to the other.

6. Your right to change your mind — consumers in the EU, EEA and UK

If you are a consumer, you normally have 14 days to withdraw from a contract made at a distance, without giving a reason.

Sessions. If you book a session that falls inside that 14-day window and you want it to go ahead before the window closes, you are asking us to begin performance early, and we ask you to confirm that at checkout, where the confirmation and its wording are recorded. If you then withdraw before the session, you pay only for what has already been provided, which is usually nothing. Once the session has been delivered in full at your express request, the right to withdraw is used up. Separately from this, the practitioner's cancellation window applies, and where it is more generous than this section, it is the one that helps you.

Subscriptions and content. You may withdraw from a subscription within 14 days. Where you ask for immediate access to a content library, we ask you to confirm at checkout that you understand this ends the withdrawal right for content already supplied, and we record that confirmation, including the exact wording you agreed to. You can see your own record in the data download in your account settings.

To withdraw, write to support@oumre.com. Nothing in this section limits your rights under the consumer law of the country you live in.

7. Subscriptions and renewal — clients

Subscriptions are monthly and renew each month until you cancel. You can cancel at any time from your account, with no notice period and no cancellation fee. Access continues to the end of the month you have paid for. We will tell you before any price change takes effect, and you can cancel instead of accepting it.

8. Standards of practice — practitioners

Oumré exists for therapeutic and educational work, and the platform relies on what you tell us about your own. By listing here you make the following commitments:

Your practice. You represent and warrant that the work you offer through Oumré is educational, therapeutic, coaching, somatic or creative in nature, and that you will carry it out to the professional and ethical standards of your discipline and of any professional body you belong to.

Accuracy. You represent and warrant that your profile, your session descriptions and your content descriptions are accurate and current, and that you will keep them so. A booking is made against that description, and it is what we look to if a question about a session ever arises.

Consent. You work within a framework of informed and ongoing consent, and you respect a client's right to set, change or withdraw a boundary at any point.

Your own standing. You are responsible for holding the registrations, insurance and permissions your practice requires where you work, and for meeting the law that applies to it. These Terms neither narrow that responsibility nor add to it.

Client information. You handle client information lawfully and in confidence, and use it only for the work it was given for. For intake forms we are joint controllers under Article 26 GDPR: you decide what to ask, we build and secure the form and store the answers. Your side of that is asking only what your practice needs, reading the answers only to prepare, and not using them for anything else. For the notes you write afterwards you are the controller on your own. The Privacy Policy sets out the arrangement, and a client can exercise their rights against either of us.

A breach of any commitment in this section is a breach of these Terms, and a ground on which we may act under section 10.

9. Fees and payouts — practitioners

Oumré charges a percentage of each completed session, and of each subscription and content purchase. The current rates, and any founding-cohort rate that applies to you, are shown in your dashboard and form part of these Terms. We will give you at least 30 days' notice before a rate changes, and you may close your listing instead of accepting the new rate.

Payouts are made through our payment provider on the schedule set on your connected account, net of the platform fee, refunds and chargebacks. That schedule is shown in your dashboard, and we will tell you if it changes. You are responsible for your own tax.

10. Restriction, suspension and ending a listing — practitioners

We may restrict, suspend or end a listing where a commitment in section 8 has been breached; where we are required to act by law, a court, a regulator or a payment provider; where a listing creates a legal or security risk we cannot otherwise address; or where an account has been dormant for more than twelve months.

If we restrict or suspend a listing, we will give you a written statement of our reasons before it takes effect, or at the time it takes effect where giving notice first is not possible. If we end a listing altogether, we will give you 30 days' notice and our reasons, unless we are legally obliged to act sooner, the decision follows repeated breaches, or notice would itself create a legal or security risk.

You can respond to any decision by writing to support@oumre.com, and where it is possible to do so we will consider your response before the decision becomes final. Pending payouts for work already delivered are not affected by a decision under this section.

11. Changes to these Terms

We will give practitioners at least 15 days' notice of a change to these Terms, and longer where the change requires technical or commercial adaptation. If you carry on listing after that, you accept the change; if you would rather not, close your listing during the notice period.

If you are a consumer, we will not change these Terms to your disadvantage part-way through something you have already paid for. A booking or a subscription month you have paid for runs on the Terms that applied when you paid. For anything after that, we will tell you what is changing before it takes effect, and you are free to stop using Oumré rather than accept it. Changes required by law may take effect immediately.

12. How practitioners are ordered in browse and search

Where a client chooses to sort by price, results are ordered by price. Otherwise the default order is set by three parameters, in this order of importance: founding-cohort practitioners appear first; then verification tier, with curator-endorsed profiles above those whose credentials or practice a curator has reviewed, and those above profiles with neither; then alphabetically by name.

Founding-cohort status reflects joining during the launch period and carries a reduced platform fee, so it is a form of differentiated treatment and we state it here plainly. Beyond that, position cannot be bought. Oumré does not sell placement, and no payment from a practitioner affects where they appear.

13. Content and licence

You keep ownership of everything you upload. You grant Oumré a non-exclusive licence to host, encode, display and deliver your content for the purpose of running the platform, and to use excerpts of publicly visible profile material to promote the platform. That licence ends when you remove the content or close your account, except where we must retain a copy to meet a legal obligation.

Client intake responses, session notes and personal reflections are not covered by this licence and are never used for promotion.

14. Session privacy

Live sessions stay between the people in them. Recording is disabled at the infrastructure level, so Oumré holds no recording of any session, and both practitioner and client are entitled to rely on that. Neither party may record a session by any other means without the other's express agreement.

15. Reporting something on the platform

Anyone can report content or conduct by writing to support@oumre.com. Tell us what you found, where you found it, and why you are raising it. We will confirm receipt, review it, and tell you the outcome and the reasons for it. Where we act on content, we will give the person who posted it a statement of reasons and a route to respond. This address is also our point of contact for users and for authorities.

16. Liability

Oumré provides the platform. Practitioners provide the work, and are responsible for it.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded, and nothing here affects the statutory rights of a consumer. Subject to that, we are not liable for indirect or consequential loss, and our total liability to you in any twelve-month period is limited to the amount you paid to or received through Oumré in that period.

Practitioners indemnify Oumré against claims arising from their own practice or from a breach of section 8. This indemnity does not apply to clients.

Who a claim is against. Oumré is operated by Wassl OÜ, a private limited company, and any claim arising out of these Terms or out of your use of the platform is a claim against the company. Our founders, directors, employees and contractors are not personally liable to you for the company's acts or omissions, and you agree not to bring such a claim against them personally. Nothing in this paragraph limits anyone's liability for their own fraud or dishonesty, or any liability an individual carries under law that cannot be excluded.

17. Ending your account

You can ask us to close your account at any time. A few things have to be settled first, and we tell you which of them applies when you ask: an upcoming confirmed session has to be cancelled, a payment still being processed has to finish, an open dispute has to be resolved, and an active subscription has to be cancelled.

If you are a practitioner, a closure request goes to a person rather than running automatically, because your clients, your payouts and anything you have published have to be dealt with first. Your account stays active in the meantime and we will come back to you within 30 days.

Obligations that by their nature survive, including sections 13, 16, 18 and 19, continue afterwards.

18. Resolving a disagreement

Write to us first, at support@oumre.com. Tell us what happened and what outcome you are looking for. We will acknowledge within five working days and aim to resolve it within thirty. Most things are settled faster this way than any other.

If you are a practitioner acting in the course of business, you agree to raise a dispute with us and allow thirty days for us to resolve it before starting formal proceedings. If it is still unresolved after that, either of us may propose mediation and neither will unreasonably refuse. This does not stop either of us asking a court for urgent interim relief at any point.

If you are a consumer, the paragraph above is an invitation rather than a condition, and nothing in these Terms stops you going to court or to an alternative dispute resolution body whenever you choose. In Estonia that body is the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority, Endla 10A, 10122 Tallinn (contact@ttja.ee, ttja.ee). It is free to use and handles disputes involving consumers resident in Estonia. If you live elsewhere in the EU or EEA, the equivalent body in your own country is usually the better route, and your national consumer authority can point you to it.

19. Governing law and where disputes are heard

These Terms are governed by Estonian law. If you are a consumer, you keep the protection of the mandatory law of the country you live in, and you may bring proceedings there or in Estonia; we will bring any proceedings against you in the country you live in. If you are a practitioner acting in the course of business, disputes go to the courts of Tallinn, Estonia.

20. General

If a provision is found unenforceable, the rest continues to apply. Not enforcing a provision on one occasion does not waive it. You may not transfer your rights under these Terms without our agreement. These Terms, together with the Privacy Policy, the Community Standards and the fee schedule in your dashboard, are the whole agreement between us.

21. Company details and contact

Wassl OÜ, trading as Oumré
Sakala tn 7-2, 10141 Tallinn, Estonia
Registry code: 17343721
General and legal enquiries: support@oumre.com